Managing an online reputation involves more than just deleting negative feedback. This program explores strategic approaches to handling bad reviews, from unconventional response tactics that align with your brand voice to legal and PR-based removal methods. You will learn how to maintain visibility through alternative marketing channels, repair relationships with dissatisfied clients, and leverage constructive criticism to improve your operations. Designed for business owners in high-stakes sectors, this course provides a realistic roadmap for building a loyal client base even when your public rating is not perfect.